Our products may be picked up locally at our Raleigh, North Carolina studio. Products that require shipping will be shipped via UPS standard unless expedited shipping is requested. Free local delivery is available on qualified orders.
Our products may not be returned or refunded once they have been custom engraved or personalized. The only exception is if we mistakenly engrave differently than what was provided and signed off on the proof. In that case, we will re-engrave on a new product of the same item (or similar item, if the original is no longer available) at our expense. Any errors of ours must be brought to our attention within 5 days of you receiving the completed order.